Can I keep my Qolsys, DSC or 2GIG panel when I switch alarm companies in Canada?

Which panels can be taken over without replacing hardware?

We can take over Qolsys IQ Panel 2, 2+, and 4, plus Alarm.com-compatible 2GIG and DSC panels. We check your panel and communicator before confirming what you can keep.

What is an IMEI and where is it on my panel?

An IMEI is the 15-digit number that identifies your cellular communicator. Look for a sticker inside your panel or on its back plate, or check Settings → System Info. Send us a photo if you cannot find it.

What does "release" mean, and how do I ask my provider?

Release means your current dealer removes the communicator from its Alarm.com account so we can connect it to ours. Ask your provider using this wording:

Please remove my alarm system from your Alarm.com account and release the cellular communicator IMEI [IMEI]. I am moving my monitoring to another Alarm.com dealer. Please confirm in writing and confirm my final billing date.

My TELUS SmartHome contract has ended. What are my options?

Outside Quebec, your service goes month to month after the term. Check your panel, request the release, and switch with $0 online activation. If TELUS will not release the communicator, we keep your sensors and replace the communicator.

I was with The Monitoring Center and now TELUS bills me. Can I switch?

Yes, you can ask us to check your panel. We confirm compatibility and any release needed before you change your monitoring.

Bell Smart Home moved to a.p.i. Alarm. What are my options?

Bell sold its home-security accounts to a.p.i. Alarm on 1 October 2025. Some AlarmForce parts can only be monitored by them. We replace the hub and keep your wiring and compatible sensors.

What happens to my sensors, cameras and app?

We keep compatible sensors and check each camera before confirming what carries over. We set up your new Alarm.com account and help you reconnect supported cameras. Your old provider’s app account does not transfer to us.

How long does a takeover take?

Allow up to 48 hours after release. Keep your current monitoring on until we confirm your new connection.

What does it cost?

Activation is $0 when you finish online, or $39 one-time if our team does it for you. Plans start at $24.95/mo, with no contract. Prices are in Canadian dollars before tax; any replacement hardware is quoted separately.

Can I do this in a rental or condo?

Yes, we can check a compatible system in a rental or condo. Ask your landlord or condo manager before changing shared equipment or wiring. We do not take over a building’s shared fire or access-control system through this offer.