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Device troubleshooting
Search a symptom or scroll the most common fixes.
Device shows offline
- 1. Check the device's LED — solid or blinking usually means power is fine.
- 2. For Wi-Fi cameras, confirm the router is up and on the 2.4 GHz band.
- 3. For Z-Wave sensors, run Panel → Z-Wave → Rediscover Network.
- 4. Replace the battery if the device has been in service longer than 12 months.
Sensor won't pair
- 1. Put the panel in Add Sensor mode before pulling the battery tab.
- 2. Hold the tamper button 3 seconds to force a broadcast.
- 3. Bring the sensor within 6 ft of the panel for initial pairing, then reinstall.
- 4. If the sensor was previously paired, remove it from the panel first.
Low-battery warning
- 1. Identify the device in Panel → Devices → Status.
- 2. Check the battery replacement guide for the exact battery model.
- 3. Replace with the same type — never mix brands.
- 4. Press test after replacement to clear the trouble condition.
Camera not recording
- 1. Confirm the camera is online in the Alarm.com app.
- 2. Verify your video plan supports the recording mode you selected.
- 3. Adjust motion zones — a zone set to 0% sensitivity records nothing.
- 4. Reboot the camera by unplugging power for 30 seconds.
App notifications missing or delayed
- 1. iOS: Settings → Notifications → Alarm.com → allow banners, sounds, and lock-screen.
- 2. Android: enable notifications and disable battery optimization for the Alarm.com app.
- 3. In the app: Notifications → confirm your account subscribes to the events you care about.
- 4. Sign out and back in to refresh the push token.
Panel Wi-Fi issue
- 1. From the panel: Settings → Wi-Fi → forget the network, then rejoin.
- 2. Confirm the panel is within range of a strong 2.4 GHz signal.
- 3. Reboot the router; wait 2 minutes before reconnecting the panel.
- 4. If the panel has cellular backup, it will keep monitoring while you fix Wi-Fi.
False alarms
- 1. Identify the triggering sensor from the event log.
- 2. For motion: lower sensitivity or reposition away from vents and sunlight.
- 3. For door/window: reseat the magnet and confirm the door latches cleanly.
- 4. For glass-break: relocate away from noisy speakers or barking pets.
- 5. If professional monitoring dispatched, update your emergency contacts and code.
Z-Wave device issue
- 1. Run Panel → Z-Wave Tools → Rediscover Network to rebuild routes.
- 2. Add a Z-Wave repeater (like a plug-in module) if the device is far from the panel.
- 3. Remove and re-add the device if it stays unresponsive.